My Window Fell Into the Door … Now What?

Cheap Plastic Clips & Poor Quality Window Regulators

The clamps that hold the windows in place for many VW's are made of a very cheap plastic. Sometimes when moisture gets in the door and then freezes, it expands and pushes the windows off the clamps - causing the windows to literally fall into the door. There are even reports of this happening when it gets hot outside, the windows apparently just slip off the clamps entirely. Classic.


Volkswagen Is Aware of Window Clip Defect

Volkswagen is aware of this defect and has extended the warranty on many of its cars to 7 years (for example, TSB #0603). Find out if your VW has an official service notification by searching through our database of technical service bulletins.

You can call pretty much any authorized VW service shop and they'll tell you this is a common issue. Here's an official service report sent in by a user:

Removed the right front door panel and window, found the window has fallen out of the window clamps, technical bulletin 64-08-06 covers this problem ... removed rubber insulators from the window clamps and scuffed them with 120 grit sandpaper to remove glossy finish, applied adhesive to the rubber insulators and reinstalled them. installed window and torqued the clamps to 11nm, installed door panel.

There are even reports of this happening multiple times to the same window. Placing the window back on the faulty clamp is now enough. Make sure to ask your service station if they are going to use an adhesive - hell, even duct tape would be better than nothing.

What Owners Are Saying & Actions to Take

Our window was suddenly gone except for a small corner of the glass sticking up from the door. Luckily we could grab the glass and pull it back up, and when we did we were happily surprised to find out the glass hadn't shattered. As luck would have it, this happened late at night as a snow storm was approaching - not a good time to be missing a window. After we got home I did some research and found out this is a common problem that many people have experienced.

Warning: This is a known issue with all 4th generation (1999-2005) VW Jetta's!

When we called our local VW dealership the next day they weren't surprised at all and told us to bring it in. The problem is the clamps that hold the windows in place are made of a very cheap plastic. Sometimes when moisture gets in the door and then freezes, it expands and pushes the windows off the clamps - causing the windows to literally fall into the door. There are even reports of this happening when it gets hot outside, the windows apparently just slip off the clamps entirely. Classic.

Scott McCracken, Burlington, VT on CarComplaints.com

I just bought a 2003 VW Jetta about 3 months ago. I was very excited to own a "brand new" car! One day while I was driving on the freeway I heard a very loud bang on the passenger side door. Concerned, I tried to roll down the window but by doing this the window fell directly into the door panel! As soon as I got home I called the dealership to make an appointment!

While I was waiting in the "packed" waiting room, I found out that everyone there had the same problem. One lady I sat next to said that this is the FIFTH time this has happened to her 2000 Jetta. I really don't understand why Volkswagen dose not do something about this ongoing problem. Why would you replace a defective part with the same one?

Sandy S, Omaha, NB

This step is crucial, don't just complain on forums! The sites below will actively manage your complaints and turn them into useful statistics. Both CarComplaints.com and the CAS will report dangerous trends to the authorities and are often called upon by law firms for help with Class Action lawsuits. Make sure to file your complaint on all three sites, we can't stress that enough.

  1. Step 1: File Your Complaint at CarComplaints.com

    CarComplaints.com is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Major class action law firms use this data when researching cases. Add a Complaint

  2. Step 2: Notify the Center for Auto Safety

    The Center for Auto Safety (CAS) is a pro-consumer organization that researches auto safety issues & often compels the US government to do the right thing through lobbying & lawsuits. Notify the CAS

  3. Step 3: Report a Safety Concern to NHTSA

    The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. Their focus is on safety-related issues. Report to NHTSA


Actions You Can Take

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