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VW door disassembled to show window regulator
It can't regulate itself

Why Does My VW Window Keep Falling Into Door?

Volkswagen is aware of this defect and has extended the warranty on many of its cars to 7 years (for example, TSB #0603).

Volkswagen Is Aware of Window Clip Defect

You can call pretty much any authorized VW service shop and they’ll tell you this is a common issue. Here’s an official service report sent in by a user:

Removed the right front door panel and window, found the window has fallen out of the window clamps, technical bulletin 64-08-06 covers this problem … removed rubber insulators from the window clamps and scuffed them with 120 grit sandpaper to remove glossy finish, applied adhesive to the rubber insulators and reinstalled them. installed window and torqued the clamps to 11nm, installed door panel.

There are even reports of this happening multiple times to the same window. Placing the window back on the faulty clamp is not enough. Make sure to ask your service station if they are going to use an adhesive - hell, even duct tape would be better than nothing.

Who’s Having the Most Problems?

Window regulator complaints span multiple VW models, but seem to be a particular sore spot in the 4th and 5th generation Jetta.

Volkswagens with Window Regulator Problems
Make Model Years
Volkswagen Beetle 2001 /  2005
  Jetta 1997 /  1998 /  1999 /  2000 /  2001 /  2002 /  2003 /  2004 /  2005 /  2006 /  2010
  Passat 1998 /  1999 /  2000 /  2001 /  2002 /  2003 /  2004

OK, Now What?

Maybe you've experienced this problem. Maybe you're concerned you will soon. Whatever the reason, you can help make sure it gets the attention it deserves.

On the Record

“Last night as we were driving home, my girlfriend noticed that the front passenger-side window was open a bit - which was odd considering it was the middle of winter and we hadn't opened the window in quite some time. When she tried to shut the window with the door controls, you could hear a motor running but nothing happened ... until suddenly the window fell straight down into the door!”

2004 Jetta Owner in Williston, VT

“The window on just my driver side will just fall into my door. Once the window fell completely when I shut the door and the other two times it fell partially into the door when rolling the window. This has happened 3 times in my 2004 Jetta now.”

2004 Jetta Owner in Anchorage, AK

“While I was waiting in the "packed" waiting room, I found out that everyone there had the same problem. One lady I sat next to said that this is the FIFTH time this has happened to her 2000 Jetta. I really don't understand why Volkswagen dose not do something about this ongoing problem. Why would you replace a defective part with the same one?”

2001 Jetta Owner in Omaha, NB