Volkswagen's Front Assist technology wants to cut down on front-end collisions. By using a series of sensors and software, the car monitors the road in front of you and takes action if it suspects an imminent collision by applying the brakes.
That's pretty great. Except...
Owners say it will also apply the brakes when there is no imminent collision. Sometimes it will detect something that's not there and stop the car in the middle of the road.
So while it might reduce the chance of you hitting something in front of you, it increases your chance of getting hit from behind.
A Problem For Years ∞
Front Assist was first offered in certain trim levels of 2015 models. It's a premium feature that can be found as part of VW's driver assistance package.
The Front Assist feature was an available option beginning with 2015 premium Touareg SUV models and was expanded to the 2016 VW Jetta, Beetle, CC, e-Golf, Golf, Golf GTI, Golf R and Golf SportWagen, depending on the model and trim line.
Common owner complaints ∞
- A front assist warning comes on at low speeds in slow moving traffic
- Front assist is suddenly unavailable, even with a clean sensor and sunny days
- The system turns off in inclement weather, disabling adaptive cruise control
- Random braking can make driving a miserable experience.
- Insurance won't cover accidents caused by a technological error.
Any problems with Front Assist are difficult to replicate at a dealership, and can lead to many awkward "I promise this really happens_ conversations with service representatives. Usually the only solution is to recalibrate or replace the sensors, at a high cost to owners.
Could it be blocked or dirty sensors? ∞
The front assist and adaptive cruise control sensors are usually located behind the VW emblem in the grille. In some cars that is very low to the ground.
Something as simple as dirt or a buildup of ice can disable the sensor or, even worse, create false positives. At times something as simple as road spray or a snow storm can also create issues.
But that's not always the case.
Front Assist Lawsuit ∞
In August 2020 VW was sued over their response to customer complaints about the erratic braking and sudden activation of the Front Assist technology.
The plaintiffs say the technology has software errors that cause the sudden braking and provide no warning before the braking happens. And Volkswagen has allegedly concealed the problems.
If an owner complains about Front Assist, they're told to either document the problems as they happen or disable the feature entirely. Which, the plaintiff argues, lowers the resale value of the car.