Why Are Jetta Radios Suddenly Dying?

Posted on
Author
Scott McCracken
Tagged
#interior
Jetta interior with question marks on radio

If you search forums, or take a look at VW trending reports on CarComplaints.com, you'll find that there are a growing number of complaints about the radio suddenly dying in the 2010-2011 Jetta.

Owners say the problem happens out of nowhere, and some report hearing a pop before everything went silent. The fuses are fine and even pulling them and trying to "reset" the system does nothing.

Jetta OEM Radio Problems

These aren't old radios, either. We're talking about this problem showing up just 3 to 4 years into ownership. Which is inconveniently just out of warranty range for many owners.

With most complaints focused on just a couple model years, it seems likely that VW just got a bad batch of radios from their supplier which a few owners say is Delphi.

What About a Fix?

When presented with the problem, dealers will commonly respond with a "it's an internal stereo component failure." How generically unhelpful.

There are exchange programs available, and that can cost between $450 to $750, but there's no guarantee it just won't happen again. In fact, I think you could bank on it.

You see, some dealers won't offer the exchange if they don't think your current radio can be refurbished. In other words, if you opt in to the exchange, you are probably just going to get somebody else's refurb.

For the price, you could get a very good replacement radio at an electronics store with plenty of money left over. But I understand not wanting to go that route – for some, OEM radios just look better and more integrated.

Getting Help

Unfortunately this isn't a problem with a happy ending.

Depending on your mileage – and I have NO clue why mileage would be used as a determining factor – VW dealers might be willing to cut you a deal.

Other than that (and as of right now) the best advice we've found is to negotiate with your local dealer. Make your dissatisfaction known. Learn from toddlers who want snacks and are willing to throw themselves on the floor in a fit of unnecessary rage until you get your way.


Jetta Interior Image From Wikipedia Commons

Generations Where This Problem Has Been Reported

This problem has popped up in the following Volkswagen generations.

Most years within a generation share the same parts and manufacturing process. You can also expect them to share the same problems. So while it may not be a problem in every year yet, it's worth looking out for.

OK, Now What?

Maybe you've experienced this problem. Maybe you're concerned you will soon. Whatever the reason, here's a handful of things you can do to make sure it gets the attention it deserves.

  1. File Your Complaint

    CarComplaints.com is a free site dedicated to uncovering problem trends and informing owners about potential issues with their cars. Major class action law firms use this data when researching cases.

    Add a Complaint
  2. Notify CAS

    The Center for Auto Safety (CAS) is a pro-consumer organization that researches auto safety issues & often compels the US government to do the right thing through lobbying & lawsuits.

    Notify The CAS
  3. Report a Safety Concern

    The National Highway Traffic Safety Administration (NHTSA) is the US agency with the authority to conduct vehicle defect investigations & force recalls. Their focus is on safety-related issues.

    Report to NHTSA