There's a trend popping up where VW radios are fine one minute, then 'popping' before falling silent. This is particularly true in the 2010-2011 Jetta and once they're gone, they're gone for good.
If you search forums, or take a look at VW trending reports on CarComplaints.com, you’ll find that there are a growing number of complaints about the radio suddenly dying in the 2010-2011 Jetta.
Owners say the problem happens out of nowhere, and some report hearing a pop before everything went silent. The fuses are fine and even pulling them and trying to “reset” the system does nothing.
Jetta OEM Radio Problems
These aren’t old radios, either. We’re talking about this problem showing up just 3 to 4 years into ownership. Which is inconveniently just out of warranty range for many owners.
With most complaints focused on just a couple model years, it seems likely that VW just got a bad batch of radios from their supplier which a few owners say is Delphi.
What About a Fix?
When presented with the problem, dealers will commonly respond with a “it’s an internal stereo component failure.” How generically unhelpful.
There are exchange programs available, and that can cost between $450 to $750, but there’s no guarantee it just won’t happen again. In fact, I think you could bank on it.
You see, some dealers won’t offer the exchange if they don’t think your current radio can be refurbished. In other words, if you opt in to the exchange, you are probably just going to get somebody else’s refurb.
For the price, you could get a very good replacement radio at an electronics store with plenty of money left over. But I understand not wanting to go that route – for some, OEM radios just look better and more integrated.
Unfortunately this isn’t a problem with a happy ending.
Depending on your mileage – and I have NO clue why mileage would be used as a determining factor – VW dealers might be willing to cut you a deal.
Other than that (and as of right now) the best advice we’ve found is to negotiate with your local dealer. Make your dissatisfaction known. Learn from toddlers who want snacks and are willing to throw themselves on the floor in a fit of unnecessary rage until you get your way.
Jetta Interior Image From Wikipedia Commons